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Brazil International

 

POLICY OF EXCHANGES AND RETURNS

 

The LAPIMA uses cutting-edge technology in the manufacture of its products, emphasizing the quality and satisfaction of its customers. By respecting and maintaining the credibility of its consumers, the company has created a policy of exchanges and returns in accordance with the Consumer Protection Code (Law nº 8.078/90) and is concerned that you (Client) obtain a negotiation, agile and mainly satisfactory.

 

PRODUCT WITH DEFECT OR SENT IN DISAGREEMENT WITH THE ANNOUNCED

The Customer will have up to ninety (90) calendar days from the date of receipt of the product to complain to LAPIMA of apparent defects or of easy verification or nonconformities in the product received when compared to the product announced and purchased. If the defect is hidden, the term of 90 (ninety) calendar days will start from the date that the defect is evidenced.

In the above hypotheses, the consumer should contact our Central of Relations, the email contato@lapima.com or, if you prefer, by telephone +55 (19) 3307-3724, from Monday to Friday from 09:00 a.m. to 6:00 p.m. (Brasilia time zone – Brazil).

After carrying out the communication, the consumer must immediately send the product to LAPIMA, and in the event of an apparent defect or easy verification or even discontinuity between the advertised and the received product, the product must be sent to LAPIMA at following conditions:

  • The product cannot have indications of use;
  • The product must be shipped in its original packaging, accompanied by an invoice, seals and labels affixed to the product and all accessories.

The customer must inform on the reverse of the received invoice (DANFE):

Full name, CPF (Individual Taxpayer Registration Number), date of return and signature, as well as the type of defect or nonconformity (Ex: product announced and purchased is blue and shipped is black, etc.). The said document must be dispatched together with the merchandise (s) that contains the alleged defect or nonconformity.

For cases of defect exchange or nonconformity in the product, the freight will be paid by LAPIMA.

After sending, the customer must communicate to LAPIMA the tracking number of the merchandise with the Post Office, for greater security.

LAPIMA, within ten (10) days of receipt of the product, will notify the Client of the result of the analysis of the complaint, and, if it is appropriate, cure the defect within a maximum period of thirty (30) days counted from the receipt of the complaint.

If the defect is not remedied within a maximum period of thirty (30) days from the receipt of the complaint, the consumer may, alternatively and at his / her choice, request:

I - the exchange of the product by another of the same species, in perfect conditions of use;

II - the refund of the amount paid;

III - the proportional reduction of the price.

IV - The Product Exchange

The exchange will be made for a product identical to the one purchased, however, if the model, size and color are no longer available, the customer may choose another product of a different kind or model, receiving or complementing the price difference, if any.

The LAPIMA will bear all expenses related to the sending of new product to the Customer.

 

REPAYMENT OR REDUCTION OF AMOUNT PAID

The refund or rebate of value shall be made as follows:

a) For purchases made by Credit Card, the refund of the price or rebate will occur, respectively, by total or partial reversal with the credit card company. The credit will be identified in up to two invoices after the completion of the transaction, depending on the closing date of the credit card invoice;

If it is not possible to promote the refund or reduction of the value by means of a reversal, a bank deposit will be made in the current account, within three (3) business days after the receipt of the bank data by LAPIMA. The customer must be the holder of the indicated bank account.

All bank and administrative expenses with partial or total reversal will be borne by LAPIMA.

 

REIMBURSEMENT OF FREIGHT EXPENSES

All expenses of Post Office supported by the Customer with the sending of the product to LAPIMA for analysis of the claim will be reimbursed by LAPIMA, provided that the consumer sends a copy of proof of postal expense through the email contato@lapima.com, shall inform the procedures to be adopted so that the reimbursement can be affected.

In case of return of the product, at the time of the refund of the amount paid, will be made the reimbursement of postal expenses incurred by the consumer to receive the product.

 

NO DEFECT OR DISCONFORMITY

If the defect or non-conformity is not claimed, the product will be sent back to the consumer, upon payment by the consumer of freight charges.

 

FROM REPENTANCE OR PURCHASE

If, upon receipt of the product, you repent of the purchase, you may return it or exchange it for another of your choice within 7 (seven) calendar days from the date of receipt by notifying our Relationship, from the email contato@lapima.com with the subject "ARREPENDIMENTO: DESISTÊNCIA" or "EXCHANGE" or, if you prefer, by telephone +55 (19) 3307-3724, from Monday to Friday, from 9:00 a.m.  to 6:00 p.m., (Brasilia time zone – Brazil), observing the following conditions:

  • The product cannot have indications of use;
  • The product must be shipped in its original packaging, accompanied by an invoice, seals and labels duly affixed to the product and all your accessories.

The customer must inform on the reverse of the received invoice (DANFE):

Full name, CPF (Individual Taxpayer Registration Number), date of return and signature, and, if desired, the reason for repentance only for internal control purposes of LAPIMA, but that will not prevent the exercise of the right of repentance.

You should also tell us if you want to return the product or exchange it for another.

In the event of a product exchange request, the Customer shall indicate which product he wishes to receive, receiving or complementing the price difference, if any.

This document must be despatcher together with the goods being returned.

After sending, the Customer must communicate to LAPIMA the number of the tracking code of the merchandise with the Post Office, for greater security.

The Customer shall not be entitled to refund of the amount paid or exchange of the product when there are the following items of disapproval:

  • Return outside the deadlines mentioned previously or without previous communication to the Relationship Center;
  • Product without the original DANFE (electronic invoice auxiliary document);
  • Product with indications of use;
  • Product with evidence of accidental or provoked damage (Examples: knocks, kneading, wear, etc.);
  • Product changed by the customer (examples: unauthorized changes, repairs or manipulations etc.).

If any divergence is identified, the purchase order will not be accepted, and the product will be returned to the sender without prior consultation.

The process of refund of the amount paid or exchange of product due to repentance will only be initiated after receipt of the product in our Distribution Center and checking of its conditions.

Once the conditions established in this Policy have been fulfilled, the refund of the amount paid, or exchange of the product will be made within 10 (ten) days counted from the receipt of the product in the Distribution Center.

In the event of exchange of product with another of a higher price, the LAPIMA will inform the procedures for payment of the difference.

The refund of the amount paid or rebate of the price - in the event of exchange for a lower price product, will be made as follows:

a) For purchases made by Credit Card, the refund of the price or rebate will occur, respectively, by total or partial reversal with the credit card company. The credit will be identified in up to two invoices after the completion of the transaction, depending on the closing date of the credit card invoice;

If it is not possible to promote the repayment or reduction of the value by means of a reversal, a bank deposit will be made to a current account, within three (3) business days and upon receipt of bank details by LAPIMA. The customer must be the holder of the indicated bank account.

If you have any questions about the Exchange and Returns Policy of the LAPIMA website, contact us at contato@lapima.com or, if you prefer, by telephone +55 (19) 3307-3724, from Monday to Friday from 09:00 a.m. to 6:00 p.m. (Brasilia time zone – Brazil).

 

POLICY CHANGES

The LAPIMA may change this Exchange and Returns Policy at any time. Any changes to this Exchange and Return Policy will be posted at:

www.lapima.com

In this way, we request the periodic reading of this Policy of Exchanges and Returns to be scientific on how to promote the acquisition of LAPIMA products.

 

APPLICABLE LAW

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil.

Below is a link to the Consumer Protection Code, Law nº 8.078 of September 11, 1990:

http://www.planalto.gov.br/ccivil_03/Leis/L8078.htm